Refund Policy

Thank you for shopping with Cryptid Research Unit at merch.clanb.net. We value your satisfaction and want your experience with us to be a good one. If for any reason you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days from the date you receive your order. To be eligible, your item must be unused and in the same condition you received it, with all original packaging and tags intact.

Refunds

Once we receive your return and inspect the item, we'll notify you of the status of your refund. If approved, we'll initiate a refund to your original method of payment. Please note the refund amount will exclude any shipping charges from the initial purchase.

Exchanges

If you'd like to exchange an item for a different size, colour, or style, please contact us within 14 days of receiving your order and we'll walk you through the next steps.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

Gift cards
Downloadable or digital products
Personalised or custom-made items
Perishable goods

Damaged or Defective Items

If your item arrives damaged or defective, please contact us right away. We'll arrange a replacement or issue a refund based on your preference and product availability.

Return Shipping

You're responsible for the cost of return shipping, unless the return is due to our error (e.g. wrong item shipped or a defective product). In those cases, we'll provide a prepaid shipping label.

Processing Time

Refunds and exchanges are processed within 5–7 business days after we receive your returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.